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Introduction

Welcome to MHQP’s “Together for Better Telehealth”

The COVID-19 pandemic forced clinicians to quickly learn on their own how to interact with patients via telehealth. MHQP has sought to help by creating a rapid feedback process through which clinicians can share what they are learning in their own telehealth experiences to help the whole profession adapt as swiftly as possible to these unprecedented challenges.

In early July 2020, we began piloting our “Together for Better Telehealth” initiative with a pilot survey that was sent to a small network of clinicians. The 130 responses we received from clinicians across a variety of specialties contain many interesting insights. They also reveal wide variations in the experiences of healthcare providers across the state as they have made a dramatic, sudden shift to a whole new way of providing care during a rapidly evolving pandemic.

Click "Results from Pilot Survey" below to see a summary of the responses

In our Wave 2 survey (fielded between August 27 and September 9, n = 194) and our Wave 3 survey (fielded between September 21 and October 16, n = 210), we’ve gone to a deeper level, seeking practical solutions, useful ideas, tips and tricks for how to make telehealth better in the following specific areas:

  • Choosing Visit Mode
  • Taking Patient History
  • Examining Patients Virtually
  • Health Equity
  • Clinician Fatigue
  • Technological Challenges
  • Involvement of the Team
  • Time Effectiveness
  • Privacy
  • Language Barriers

Click on any of these topics below to see a summary of the results we received.

We welcome your participation in this important, ongoing effort. Our Wave 4 survey is currently open for participation, covering these important topics:

  • Engaging Patients
  • No Shows
  • Documentation
  • Use of Monitoring Devices
  • Test Ordering

Click here to go to the Wave 4 survey.

Results from Pilot Survey

Visit Mode

Taking Patient History

Examining Patients Virtually

Health Equity

Clinician Fatigue

Technology Problems

Involvement of the Team

Time Effectiveness

Privacy

Language Barriers